Saffron Indian Restaurant

Reviews about Saffron Indian Restaurant

• 2 / 5

  By Yaelle Szoychen
  My family and I usually don't have any issues at Saffron. Not very long ago, we had quick service any time of day and a very charismatic waiter. Apparently he was a ballroom dancer, and he demonstrated some moves to prove it. As for the food, it was always at top quality and came out 15 minutes or less. Last night, our family found out that the waiter we liked had moved away, but we still decided to eat dinner there. All of us had arrived very hungry, and we ordered immediately. I ordered Tandoori Chicken, but mildly spicy since I can't handle heat that well, and an order of garlic naan. The waiter had told me that it would be a 20 minute wait since they had to cook the chicken from scratch, and I understood. 25 minutes pass and the naan, which normally comes out before the food like usual, is still not there. The waiter did not come to check on us at all, or reassure us that the food would be out shortly. I had to actually call him over to ask if he could bring out the naan, which he had told me was ready to serve. He leaves to get it and my family and I wait another 15 minutes before he comes out with all the food, with the naan coming last. I had tried some of my Tandoori chicken and it was more spicy than what "mild" should taste like. It was delicious, but too spicy for me. My mother notices my distress and calls over the waiter to inform him. He goes and tells the chef who comes out not much later. The chef proceeds to tell us that he had served me the regular tandoori chicken because the waiter hadn't specified that I wanted it mild, even though we had told him that's how I wanted the chicken. Overall, the food had good taste, but I wouldn't go there to dine in ever again. We were frequent customers with the waiter that we liked, but without him, it's just not good service. Having to wait that long for food is outrageous. If you do plan to dine in in the future, go around lunch when they have a buffet so you don't have to deal with such horrible service.
  August 31, 2016